14# MINENG
1.3天內沒回信問題視為解決
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Subject
i got some seriously problem about my second account
Discussion Thread
Response Via Email (TSR Matthew C.) 01/04/2012 04:20 PM
Greetings minenghappy,
2.
Thank you for contacting Sony Online Entertainment.
原因如下: 資訊錯誤
The reason this account was banned is because when you entered your card information you entered your email address (happymineng@yahoo.com.tw) as your billing address. A billing address will be what your bank has as the home address on the card.
已做退費動作:
((-- The charges were refunded, ---))I have recovered the account for you, you will need to update your card on your account with the correct billing address and subscribe again. I am happy I was able to assist you today with recovering your account. We are glad to have you back and hope you enjoy your stay! If you have any further questions or concerns please feel free to contact us back at any time!Answer Title: I forgot my password/username!
Answer Link: http://help.station.sony.com/app/answers/detail/a_id/26446
Regards,
TSR Matt C.
Technical Support Representative
Sony Online Entertainment
Phone Support:
Monday through Friday from 6:00am - 7:00pm PT (excluding holidays) at 858-537-0898.
Live Chat Support:
Monday through Friday from 10:00am - 7:00pm PST (excluding holidays)
http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/chat.php
Email Support is available anytime:
http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php
Response Via Email (GM Ayvee) 01/04/2012 01:20 PM
Hello,
I am sending your ticket to our tech support team for further assistance with recovering your second account. Thank you for your patience and if you have any other questions or concerns, please feel free to contact us again. Good luck and safe travels!
Sincerely,
GM Ayvee
https://help.station.sony.com/app/answers/detail/a_id/28978
Response Via Email (Customer Service Supervisor) 12/31/2011 07:48 AM
Greetings,
This is Lead GM Praesum. I wanted to take a moment to update the player base and let you know that we have not forgotten about your petition. Unfortunately, with the recent game updates and the holiday season upon us, we are experiencing some unusually long response times. Please rest assured that your game issue will be addressed as soon as possible.
Best Regards,
Lead GM Praesum
Customer Service Supervisor
Sony Online Entertainment |